A well defined workflow for the front desk, clinicians, billers and coders makes this a one-stop shop for quick, compliant documentation and flawless billing. I’m impressed with their HIPAA compliance, PHI protection and data breach prevention protocols. The front desk automation (certification alerts, patient portal, birthday reminders, e. This is the Linux content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this CL service. If you are involved with the provision of this CL service please feel free to add to the knowledge about that it.
| User Interface | Security | Privacy | Display | Audio | Connection | File Transfer | Recording |
- 2Security
- 7Connection
- 7.3HTTP-Proxy
- 7.3.1NTLM
- 7.3HTTP-Proxy
User Interface
- Set language
- Show ID instead of Alias
- Hide local taskbar when window is maximized
- Ask for session comment after session
- The session comment will be sent to the AnyDesk Portal linked to the current licence.
- Open Address Book on startup
- Display Accept Window on incoming chat message.
- Each time a chat message arrives, the Accept Window will come to the foreground.
Security
Might need to be unlocked first (e.g. if AnyDesk is installed). This can be done by administrators only.
Interactive Access
Incoming session requests can either be automatically rejected or need user interaction.
In case Interactive Access is enabled, the Accept Window will be shown whenever an incoming session request arrives.
To start the session the request has to be accepted either by pressing 'Accept' in the Accept Window or by sending valid credentials (see Unattended Access).
There are three options for incoming session requests:
- Allow always
- Only allow when AnyDesk's main window is open
- Disable
Unattended Access
See Unattended Access.
Access Control List
- Limit access to your device by using a whitelist.
- Incoming session requests from IDs/Aliases that do not match at least one listed criterion will be blocked automatically.
- Wildcards are supported. For example to allow access from all members of a namespace called namespace add *@namespace to the list.
Updates
- Keep your AnyDesk client automatically up to date. This is not yet available for custom clients.
- Download updates and ask for installation.
- Disable auto-update.
- Beta version
Privacy
| User Name | A custom or user account name displayed in various locations. |
|---|---|
| User Image | A custom or user account image displayed in various locations, including the Accept Window. Can be disabled. |
| Desk Preview | A screenshot or wallpaper of your device displayed in the Address Book or the list of Recent Sessions of other AnyDesk clients. Can be disabled. |
| Screenshot Path | The path where to save screenshots made during a session. |
| Chat Log | The path where to save the chat log. Chat logging can be disabled from here. |
Display
| Quality | Choose between higher quality or a better reaction time. |
|---|---|
| Visual Helpers | These helpers give you better visibility of actions. Like:
|
| View Mode | Controls how the remote image is displayed locally: original size, shrinked or stretched.
|
| Hardware Acceleration | Choose your preferred renderer (OpenGL/Direct3D/DirectDraw) or disable acceleration.
|
| Individual Settings | Save settings for each desk or reset them after AnyDesk is restarted. |
Audio
More information on AnyDesk Audio can be found by clicking here.
Connection
Direct Connection
Direct connections are usually faster than those using a server to communicate. However, in some network environments the connection may be closed after some time,for example because of firewall interaction. Disable direct connections in the settings to avoid unexpected session ends.
Local Port Listening
For direct connections in the local network TCP Port 7070 is used for listening by default. This port is opened when installing AnyDesk.To specify a custom port go to Settings » Connection. (Must be set for all clients.)
HTTP-Proxy
Desk Rt Acl Denied Claim
AnyDesk supports using a Proxy Server. Available working modes are:
- disabled
- determined automatically (Proxy Auto-Config / PAC)
- specified
- IP
- Port
- Authentification
Note: The Proxy must support CONNECT Method. Authentification can be done with basic access, digest access, and NTLM as of AnyDesk for Windows 6.3.0.
NTLM
As of AnyDesk 6.3.0 and later for Windows, NTLM authentication is supported as a form of proxy authentication.
Using NTLM, the usernames and passwords are encrypted and the users can use their existing domain Windows credentials instead of a second set of independent credentials.
Why NTLM?
One use-case for NTLM is for companies that use Windows domain-configured accounts for their devices. With NTLM authentication for their proxies, they do not need to generate a new set of login credentials for every user and can simply use the existing credentials stored in their Windows domain controller. This has the added bonus of reducing the number of login credentials that the user needs to remember.
Desk Rt Acl Denied Symptoms
Furthermore, NTLM is much more secure than Basic as it is encrypted.
File Transfer
Desk Rt Acl Denied Surgery
See File_Manager_and_File_Transfer.
Recording
Anydesk The Session Has Ended Desk_rt_acl_denied
See Session Recording.